Watch the whole field, not the finish sheet.

Check that the GPS device is turned on and has an active mobile connection. The map updates every 10 seconds. If nothing is working, try switching the device off and on again and wait for 5 minutes.

The GPS tracker transmits a new position approximately every 30 seconds, so updates are not instantaneous. The device may also be in an area with poor mobile coverage, which can delay or prevent transmissions. You can check when the last position was received using the Last seen column in the leaderboard. Also verify that the device is showing as online in the Online column.

First, check whether the device is showing as online — an offline device cannot transmit. Poor or intermittent mobile coverage can cause extended gaps; in most cases positions will resume once coverage improves, so just wait a moment. In extreme cases where the device appears stuck, switching it off and back on again and waiting a few minutes usually resolves the issue.

The Online column shows whether the GPS tracker is powered on and actively communicating with the platform. Green means the device is online. Grey means it is powered off or has not been heard from. A device can also appear as stale (amber) if it was active during the event but has not sent data recently — this typically indicates a lost mobile connection rather than the device being switched off.

Double-click a participant in the leaderboard to highlight them on the map. Use the star icon to mark them as a favourite — you can then use the Focus on Favourites button to keep the map centred on your starred participants as they move.

Distance is the participant's GPS-tracked distance for the event's own time window, not a lifetime odometer reading. Since it depends on position reports reaching the platform, it may lag behind during a mobile coverage gap and catch up once the connection is restored.

The elevation chart is built from the route's GPX file. If that file has no elevation data recorded, the route won't appear in the elevation selector; if none of an event's routes have elevation data, the panel shows "No elevation data available" instead of a chart.

The transmission interval depends on the device configuration. For most events, devices are set to send a new position every 30 seconds — a reasonable compromise between battery life and tracking resolution.

Currently the primary supported device is the Queclink GL320MG. Additional devices can be integrated on request — contact the kangomo team if you require support for a different device.

The GL320MG has three LEDs on its front face:

• PWR — Dark during normal operation. Slow flash means the battery is low and the device should be charged soon. Fast flash while the charger is connected means it is actively charging; solid means charging is complete.
• GPS — Solid means the device has a GPS fix and is ready to report accurate positions. Fast flash means it is still searching for a fix (e.g. just powered on or moved indoors). Slow flash means GPS is on but the signal is too weak to produce valid data.
• CELL — Slow flash means the device is registered to the mobile network and able to transmit data. Fast flash means it is searching for a network. Dark means the device is off or the SIM card is not recognised.

A healthy, transmitting device will show: PWR dark, GPS solid, CELL slow-flashing.